Templates - Customer Service & Retention
**Please note: This set of templates is included in the Create Launch Profit monthly membership.**
There are a lot of misconceptions about what customer service is and what it isn’t. Customer service is a series of processes and systems. And contrary to what you might think, customer service doesn’t start when someone makes a purchase. It should really begin with an initial point of interaction, usually when someone visits your website. Do they have a positive experience?
What's Included in the Customer Service and Retention Templates Package
- Customer Service Best Practices
- Customer Service & Retention Checklist
- Customer Service FAQ Template
- 13 Customer Service Email Templates (including angry customer response, answer unknown, refund period expired, and tech download issues)
- Refund Policy Templates
- Getting Customer Feedback Templates
BONUS Workbook: Above & Beyond Customer Service: Turn Your Customers Into Brand Evangelists
2 Modules
Customer Service and Retention Templates
There are a lot of misconceptions about what customer service is and what it isn’t. Customer service is a series of processes and systems. And contrary to what you might think, customer service doesn’t start when someone makes a purchase. It should really begin with an initial point of interaction, usually when someone visits your website. Do they have a positive experience?
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